Interactions
An Interaction is the central object of Medical Information Cloud Inquiry Management and is the starting point for agents. The Interaction is a Salesforce "Case", just relabeled. For that reason, you will see references to the Case object in code and declarative configuration throughout the Medical Information Cloud Inquiry Management module.
Interaction components
Medical Information Cloud Inquiry Management makes heavy use of the Salesforce Service Cloud Console and has been configured to display multiple Lightning components.
You can expose and arrange components on the Lightning record pages to make it easier for users to record and manage medical information inquiries and meet business requirements. The Lightning record components table below lists the available components in the Medical Information Cloud Inquiry Management system.
Component label | Description |
Field Audit Trail Related List is a Lightning component that displays field-level change tracking information for a record. The displayed information is an aggregate view of audit trail events from three sources:
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The MIC - Case Accounts component enables users to search for and associate a Requester, Referred by, or Institution account with an Interaction. | |
The MIC - Enhanced Record Edit component always displays fields in an editable format and auto-saves entered field data. | |
MIC - HELPER: Workspace API Helper | Allows the Salesforce console workspace API access for Lightning Web Components. |
The MIC - Notepad component enables users to immediately enter inline notes from an Interaction and create new notes. All notes are auto-saved. When multiple notes exist for an Interaction, the component displays the most recently modified note. | |
The MIC - Related List component displays Request, Fulfillment, Adverse Event, Product Quality Complaint, and Interaction QA records related to a given Interaction and enables users to create new related records. While similar to the standard Salesforce Related List - Single component, the MIC - Related List component requires fewer clicks to create new related records, displays related records in a more compact, table grid-view, and includes more configuration points than the Related List - Single component. | |
The MIC - Console Config component displays the value of a specified formula field as a workspace's tab label. | |
The MIC - SObject Record Edit View is a Lightning Web Component that displays fields on Lightning record pages in a simple edit view with a Save button that is always in Edit mode. | |
MIC - SObject Record Read View | The MIC - SObject Record Read View is used to put arbitrary read-only fields into a Lightning record page. |