Related List

A record that stores information about a Requester's inquiry and the response that you provide. If a person calls and asks several questions, you will log one Interaction with several Requests.

A record that stores the written response you send via email, fax, or mail to an Account. With a Fulfillment record, you can create a package of information to send via email, mail, or fax to the account that submitted the inquiry. The Fulfillment Package includes a cover letter and all the documents used to answer the account's questions.

When you give an Account a verbal response, you do not create a Fulfillment. Fulfillments are only used for written responses.

A record that stores information on perceived unintended or unfavorable symptoms of a product.

A record that stores information related to a potential quality issue of a product. The issue may be related to manufacturing, stability and release testing, dose preparation, storage, or distribution.

A record that captures and stores QA review scores for how well the parent Interaction record was handled and documented. Multiple Interaction QA records can be associated with a single Interaction record.

A record that stores the Requester's contact information and information about how and when the Requester reached out to the contact center. Every Interaction has at least one Request associated with it.

Interaction is a Salesforce Case, just relabeled. For that reason, there are references to the Case object in code and declarative configuration throughout the Medical Information Cloud product and documentation.

A version of the Medical Information Cloud Inquiry Management module that supports the Salesforce Lightning user experience and that makes heavy use of the Salesforce Lightning Service Console, an enhanced user experience that allows users to view multiple records and their related records on the same screen and quickly work through assigned tasks and records.