Skip to main content

Home Page

Medical Information Agents, Supervisors, and QA Users see a country-specific, consolidated, home-page dashboard that:

  • displays all items that might need action or attention.

  • gives users a sense of the overall amount of work that needs to be done within their area.

To view the Home Page, select Home from the Navigation Menu.

MIC_HomePage_Menu_V12.png

Home Page components

The Home Page consists of a set of standard Salesforce components, shown below.

  • New Interactions Queue - shows any newly assigned or created interactions for the logged-in user. Users can also create new Interactions from this section by clicking New in the top right corner of the section.

    MIC home Page new interactions queue

  • My Interactions - Open - shows the logged-in user’s open interactions. New Interactions can also be created from this section by clicking New in the top right of the section’s highlight panel.

    MIC Home Page My interactions section

  • My Open Requests - shows a list of the user’s open requests with a snapshot of relevant information including:

    • Request number

    • Product name

    • Content of the request (truncated for length)

    • Alerts flag

    • Due date

    MIC home page my open requests section

    Users can click More in the top right of the section to go to their Requests page.

  • My AEs Pending Submission - shows pending AE submissions. Users can click More in the top right corner to view their Adverse Events page.

    My AEs pending submission

  • My PQCs Pending Submission - shows pending PQC submissions. Users can click More in the top right corner to view their Product Quality Complaint page.

    MIC home page my PQCs pending submission section