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Notepad

The MIC - Notepad component enables users to immediately enter inline notes from an Interaction and create new notes. All entered notes are auto-saved. When multiple notes exist for an Interaction, the component displays the most recently modified note.

Lightning Notepad component

Keep these considerations in mind when working with the MIC - Notepad component:

  • For the MIC - Notepad component to work, enhanced notes must be enabled. Out of the box, enhanced notes are enabled. For instructions on how to enable enhanced notes, see Salesforce's Enable Notes documentation.

  • If you add the MIC - Notepad component to an object page, also add the Related List - Single component for Notes to the object page, so users can access older notes. The Related List - Single component for Notes lists all notes associated with the object record.

  • The Utility bar does not support the MIC - Notepad component. If you want to expose notes functionality in the Utility bar, add the standard Notes component.