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KI-141

Email notifications of manual workflow task assignments cannot be muted

Created date06/06/2025Updated date07/01/2025
StatusDoneRelated work itemPLTFM-3438
DescriptionThe Mute notifications for this workflow checkbox in the Start Workflow modal does not work for manual workflow stages.
Affects version(s)Fall '24 & Spring '25Impacted capabilitiesN/A
Steps to reproduce
  1. Create a Workflow Stage (mvn__CM_Workflow_Stage__mdt) metadata record.
    1. Keep the Initial Stage (mvn__CM_Initial_Stage__c) field unchecked (i.e., leave as false).
    2. Keep the Final Stage (mvn__CM_Final_Stage__c) field unchecked (i.e., leave as false).
    3. Check the Manual Stage (mvn__CM_Manual_Stage__c) field (i.e., set to true).
  2. Create a Manual Stage Activity (mvn__CM_Workflow_Stage_Activity__mdt) metadata record.
    1. On the Workflow Stage (mvn__CM_Workflow_Stage__c) field, select the Workflow Stage metadata record created in step 1.
  3. Ensure that the PP Task Assignment (PP_Task_Assignment) Document System Event Notification (mvn__CM_Document_System_Event_Notification__mdt) metadata record is enabled.
    1. Confirm that the Active (mvn__CM_Active__c) field is checked (i.e., set to true). Modify as needed.
  4. Create a new Document (mvn__CM_Document__c) record.
    1. Add a document collaborator.
    2. Start the workflow that contains the manual workflow stage created in step 1 and workflow stage activity created in step 2.
      1. Check the Mute notifications for this workflow checkbox.
Notice that an email notification is still sent to the document collaborator informing them of the task assignment.
WorkaroundThere is no known workaround.
Fix versionFall '24 Hotfix 5 (1.38.2.3) & Spring '25 Hotfix 2 (2.5.0.4)Resolution notes