| Status | Done | Related work item | PLTFM-2314 |
| Description | provides several Document System Event Notification (mvn__CM_Document_System_Event_Notification__mdt) metadata records out of the box. When the PP Task Assignment (PP_Task_Assignment) and Workflow Task Assignment (CM_Workflow_Task_Assignment) metadata records are configured to both be active and have the same document notification audience, a single email is sent to the selected user instead of two separate emails. This means that the user will receive an email notification with duplicate text (e.g., the "Workflow Task assigned to <User>" text appears twice), and may also experience other unintended behaviors, when they are assigned a workflow task. | | |
| Affects version(s) | Fall '23 | Impacted capabilities | N/A |
| Steps to reproduce | 1. Navigate to the list of Document System Event Notification (mvn__CM_Document_System_Event_Notification__mdt) metadata records. 1. Click PP Task Assignment (PP_Task_Assignment) and ensure that the Active (mvn__CM_Active__c) field is true and the Document Notification Audience (mvn__CM_Document_Notification_Audience__c) field is set to CM_Workflow_Task_Owner. 2. Click Workflow Task Assignment (CM_Workflow_Task_Assignment) and ensure that the Active (mvn__CM_Active__c) field is true and the Document Notification Audience (mvn__CM_Document_Notification_Audience__c) field is set to CM_Workflow_Task_Owner. 2. Start a workflow and assign a task to a user. The user will receive a single workflow task email notification with duplicate text (e.g., the "Workflow Task assigned to <User>" text appears twice). | | |
| Workaround | Make sure only one of the two Document System Event Notification metadata records is active. Out of the box, the Active (mvn__CM_Active__c) field on the PP Task Assignment (PP_Task_Assignment) metadata record is false. | | |
| Fix version | Spring '24 | Resolution notes | This was fixed with Spring '24. |