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User Interface Components

You can expose and arrange components on the Lightning record pages to make it easier for users to record and manage medical information inquiries and meet business requirements. The Lightning record components table below lists the available components in the Medical Information Cloud Inquiry Management system.

Table 106. User interface components

Component label

Description

Object(s)

MIC - Attach Request Documents

The component displays all Request Documents that look up to a Request record. Allows users to add, edit, replace, download, and delete these documents.

Request

MIC - Console Config

Displays the value of a specified formula field as a workspace's tab label.

All SObjects

MIC - Enhanced Record Edit

Displays fields in an editable format and auto-saves entered field data.

All SObjects

MIC - Enhanced Record Edit w/Save Check

An Enhanced Record Edit component based on the LWC version but with a check for unsaved changes.

All SObjects

MIC - Helper Workspace API

Allows the Salesforce console workspace API access for Lightning Web Components.

  • Request

  • Interaction

  • Fulfillment

MIC - Notepad

The MIC - Notepad component enables users to immediately enter inline notes from an Interaction and create new notes. All notes are auto-saved. When multiple notes exist for an Interaction, the component displays the most recently modified note.

All SObjects

MIC - Related List

Displays Request, Fulfillment, Adverse Event, Product Quality Complaint, and Interaction QA records related to a given Interaction and enables users to create new related records. While similar to the standard Salesforce Related List - Single component, the MIC - Related List component requires fewer clicks to create new related records. It also displays related records in a more compact, table grid-view, and includes more configuration points than the Related List - Single component.

All SObjects

MIC - Signature Viewer

Renders a Medical Inquiry Signature from a base64 encoded image. Only allowed on Request and Inbound Form record pages.

  • Inbound Form

  • Request

MIC - SObject Record Edit View

The MIC - SObject Record Edit View is a Lightning Web Component that displays fields on Lightning record pages in a simple edit view with a Save button that is always in Edit mode.

All SObjects

MIC - SObject Record Read View

The MIC - SObject Record Read View is used to put arbitrary read-only fields into a Lightning record page.

All SObjects

Field Audit Trail Related List

Field Audit Trail Related List is a Lightning component that displays field-level change tracking information for a record. The displayed information is an aggregate view of audit trail events from three sources:

  • Salesforce's Shield's Field Audit Trail

  • Salesforce's normal field history tracking

  • Medical Information Cloud Inquiry Management Field Audit Trail

All SObjects

KH - Komodo Health Insights

Powered by Komodo Health's Healthcare Map, this component brings real-world HCP metrics to Salesforce. Put this component on a page that represents an HCP to better understand that HCP's leadership and influence within specific therapeutic areas.

All SObjects

MIC - Document Wizard Modal

A document wizard modal that is used to create a new Document Version.

All SObjects

MIC - Fulfillment Files List

Component that displays all Files attached to a Fulfillment and allows custom actions as well as enforces lockdown on closed.

Fulfillment

MIC - Request Content Search

Sidebar search field and modal for searching content from a Request.

Request

MIC - Case Accounts

Component that allows searching for accounts as well as viewing and editing the currently selected account.

Case

MED_LiveChatInteractionLauncher

Note

Visualforce component

A helper page to be put on the Live Chat page layout that will create a case and automatically open an account search when starting a Live Chat.

Live Chat Transcript

MED_E2BGenerateSingle

Note

Visualforce component

Page to allow the generation of an E2B XML file from an Adverse Event.

Adverse Event

MED_ChangeAdverseEventOwner

MED_ChangeCaseOwner

MED_ChangeFulfillmentOwner

MED_ChangePQCOwner

MED_ChangeRequestOwner

Note

Visualforce components

Visit Change record owner.

  • Adverse Event

  • Case

  • Fulfillment

  • PQC

  • Request



Utility bar

The Utility bar is a Lightning record page located in the fixed footer of the Lightning Service Console. You can customize the Utility bar to expose utility items that your users need to frequently access throughout the whole application. For more information, visit Salesforce's Add a Utility Bar to Lightning Apps documentation.

Items that customers frequently use in the Utility bar include:

  • Running Job (MIC - Nintex Queue) - displays the progress of package generation jobs. For instructions on how to enable this component in the utility bar, visit Fulfillment Package Generation.

  • Work Instructions (MIC - Work Instructions) - displays contextual work instructions in line within the application. For more information, visit Work Instructions.

  • History - a helpful utility to quickly review and revisit pages recently viewed in Medical Information Cloud Inquiry Management. For more information, visit Salesforce's History Utility for Lightning Console Apps documentation.

MIC_UtilityBarNew.png