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Medical Information Cloud is a regulated medical affairs platform for the life sciences industry. With this product, you can record and manage medical information inquiries from healthcare professionals and consumers as well as manage the creation, modification, and distribution of medical content in a globally compliant, cloud-based interface that is built on the powerful Salesforce platform.
The Medical Information Cloud product contains two modules:
Medical Information Cloud Inquiry Management - an inquiry management module designed to help you record and manage medical information inquiries from health care professionals (HCP) (e.g. doctors and pharmacists), non-HCPs (e.g. consumers and payers), and employees (e.g. sales representatives and medical science liaisons). With Medical Information Cloud Inquiry Management, you can find medical content, create custom Fulfillment Packages, search for existing inquiries and responses, and submit Adverse Events and Product Quality Complaints.
Medical Information Cloud Content Management - a regulated content management module designed to help you manage the creation, modification, distribution, and security of medical content.
To ensure an optimal experience with Medical Information Cloud, make sure that all installation prerequisites and technical requirements are met. You can also customize, extend, and integrate Medical Information Cloud to best support your business requirements and processes. Leverage sandbox environments to facilitate ongoing development and quality assurance activities. The links below will help you get started:
Documentation updates
The Medical Information Cloud documentation undergoes a major revision with each new release of Medical Information Cloud, typically made available on or around the same time a new release is eligible for installation into sandbox environments.
Between releases, the documentation is maintained and updated over time to ensure accurate and timely information. For this reason, Komodo Health recommends leveraging the online version, rather than static, printed versions of the documentation. For these same reasons, versions of the documentation are not published. The online version of the documentation represents the latest publicly available version of Medical Information Cloud.
Questions or suggested improvements
If you have questions or feedback, visit How to Contact Customer Support
Feature requests
If you have an idea for a new feature in Medical Information Cloud, you can submit the idea via Customer Support for consideration.
Before submitting your idea, consider the following:
What is the functionality that you are requesting?
What issue is your idea supposed to resolve?
What are the specific details of the feature and use case?
To submit your idea, open a ticket in the Project Community Portal. Make sure to include all the details from step 1.
When you submit your idea, it is routed to Customer Support who will check for similar functionality or enhancement requests that already exist. If no match is found, your idea is routed to the applicable product manager for product backlog consideration.
Note
We may reach out to you for additional information during the review process.
If your idea is accepted, you will receive a work item number to cross reference against future release notes. If your idea is rejected, you will be notified and the initial case will be closed.
We encourage you to review future release notes for updates on your idea or similar ideas. You are always welcome to inquire with Customer Support about the status of your case(s).