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Komodo Care Connect (KCC) empowers patient services teams to deliver exceptional and ongoing support and resources to patients, caregivers, healthcare professionals, and field teams across multiple channels. With its patient-centric approach and design to improve time to therapy, contact center efficiency, and collaboration, it enables enrolled patients to have treatment and care plans tailored to their specific medical history and conditions and ultimately improves patient outcomes.
The Komodo Care Connect product is built on the Salesforce platform and includes components from Salesforce Health Cloud. The product can be configured, customized, and extended to provide additional functionality and address specific patient services use cases and requirements.
To ensure an optimal experience with Komodo Care Connect, make sure that all technical requirements and installation prerequisites are met and leverage sandbox environments to facilitate ongoing development and quality assurance activities. The links below will help you get started:
Managed package
The Komodo Care Connect product is a managed package where some components and settings are locked for future product upgrades. Visit Salesforce's About Managed Packages documentation for more information.
Naming conventions
Several naming conventions are used throughout the application that may help you identify what changes can be made to the application and what should be avoided. Komodo Health recommends following a similar convention (i.e., <company acronym>_) when creating new entities so that you can easily recognize the source of each entity.
Prefix | Source | Update considerations |
|---|---|---|
PJN_ | Identifies a baseline Komodo Care Connect component (e.g., Object, Custom Field, Apex Class, Lightning Component). NoteThe acronym | This is an element that is subject to updates during product releases. System administrators are urged not to make changes to these components, with the single exception of adding picklist values to a field as needed. |
MVN_ | Identifies a component created by Komodo Health as part of an implementation project or ongoing application support. | System administrators may make changes to these elements without fear of product changes affecting existing functionality. |
Documentation
This Komodo Care Connect documentation is designed to help system administrators and developers configure, customize, and extend Komodo Care Connect to meet specific business processes and requirements. It assumes that system administrators are proficient with standard Salesforce administration and that developers are proficient with Apex, Visualforce, and Lightning Component development tools and environments. This documentation does not cover out-of-the-box features from Salesforce, Health Cloud, or third-party applications.
Documentation updates
This documentation undergoes a major revision with each new version release of Komodo Care Connect, typically made available on or around the same time the new release is eligible for installation into sandbox environments.
Between releases, this documentation is maintained and updated over time to ensure accurate and timely information. For this reason, Komodo Health recommends leveraging the online version rather than static, printed versions of the documentation. For these same reasons, versions of the documentation are not published. The online version of the documentation represents the latest publicly available version of Komodo Care Connect.
Questions or suggested improvements
If you have questions or feedback, visit Contact customer support.
Feature requests
If you have an idea for a new feature in Komodo Care Connect, you can submit the idea to Customer Support for consideration.
Before submitting your idea, consider the following:
What is the functionality that you are requesting?
What issue is your idea supposed to resolve?
What are the specific details of the feature and use case?
To submit your idea, open a ticket in the Project Community Portal. Make sure to include all the details from step 1 above.
When you submit your idea, it is routed to Customer Support who will check for similar functionality or enhancement requests that already exist. If no match is found, your idea is routed to the applicable product manager for product backlog consideration.
Note
We may reach out to you for additional information during the review process.
If your idea is accepted, you will receive a work item number to cross reference against future release notes. If your idea is rejected, you will be notified and the initial case will be closed.
We encourage you to review future release notes for updates on your idea or similar ideas. You are always welcome to inquire with Customer Support about the status of your case(s).