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Attach Request Document

The MIC - Attach Request Document component lists the documents associated with the Request record in a compact, table-grid view. With this component, you can upload documents up to 2GB in size to the Request, delete documents associated with the Request, and open an associated document in the document viewer in a subtab.

Permissions

Users that require the ability to upload documents to Requests need to have these custom permissions added to their profile:

  • MED_Upload_Request_Documents - grants users the ability to use the Upload button on the component to add new documents to a Request.

  • MED_Customize_Response_on_Request - grants users the ability to replace existing files attached to a Request.

Custom labels

The Attach Request Document component uses the following labels that can be configured within the Salesforce.com translation workbench to change display text values.

  • MED_Attach_Article

  • MED_Attached_X_Documents

  • MED_Cancel_Button

  • MED_Document_Search_Textbox_Label

  • MED_Generic_Save_Button

  • MED_Generic_Search_Button

  • MED_No_Search_Results

  • MED_Question

  • MED_Response

  • MED_Search_Documents

  • MED_Search_Results

  • MED_Vault_to_many_records_being_returned

A record that stores information about a Requester's inquiry and the response that you provide. If a person calls and asks several questions, you will log one Interaction with several Requests.