Patient accounts
Komodo Care Connect uses Salesforce's Health Cloud Console to deliver an immersive experience for viewing patient accounts. This experience is specific to patient accounts given Komodo Care Connect's nature as a patient-centered application.
Note
Access to every Komodo Care Connect Account record type is managed by permission sets, except for the Patient (PJN_Patient) record type, which is managed by the KCC - PS User profile. This is because the Patient record type is a foundational account type for patient services use cases. A custom profile should be created, modified, and assigned to users who should not be able to create patient accounts.
In addition to standard details and related records, such as Contact Information (mvn__PJN_Contact_Information__c) records, users viewing a patient account are provided with a Patient Navigation menu. This menu allows access to the following subtabs, which open automatically every time users view the patient account.
Timeline
The Timeline subtab displays changes in a patient’s journey along a date-based continuum. Users can change the date range and select which kind of events they wish to see in the visualization. Users can also click on a record in the timeline to open the record and access its details.
You can configure the types of events that appear in the Timeline subtab, along with their icons, subjects, and hover details, using Timeline View Configurations that is available via the App Launcher. Reference Salesforce's Customize the Timeline View documentation for more configuration information.
Care Map
The Care Map subtab displays the relationships that a patient has with other individuals and entities. Users can view the patient's care team for a specific care plan as well as the patient's related contacts and accounts (both Person Accounts and Business Accounts) outside of a care plan. Reference Salesforce's Household documentation for more information.
All Care Plans
The All Care Plans subtab displays all care plans a patient has been enrolled in, including participation in different programs and repeat participation in the same program, such as when a patient discontinues treatment and is re-enrolled into the same program after some time. Users can get a high-level summary of each care plan as well as click on a care plan to open and access its specific details. You may configure the All Care Plans subtab using the All Care Plan Setting (mvn__PJN_All_Care_Plan_Setting__mdt) and the All Care Plan Setting Field (mvn__PJN_All_Care_Plan_Setting_Field__mdt) custom metadata types to define which fields are displayed and the order in which they appear.