Skip to main content

Patient accounts

Komodo Care Connect uses Salesforce's Health Cloud Console to deliver an immersive experience for viewing patient accounts. This experience is specific to patient accounts given Komodo Care Connect's nature as a patient-centered application.

Note

Access to every Komodo Care Connect Account record type is managed by permission sets, except for the Patient (PJN_Patient) record type, which is managed by the KCC - PS User profile. This is because the Patient record type is a foundational account type for patient services use cases. A custom profile should be created, modified, and assigned to users who should not be able to create patient accounts.

In addition to standard details and related records, such as Contact Information (mvn__PJN_Contact_Information__c) records, users viewing a patient account are provided with a Patient Navigation menu. This menu allows access to the following subtabs, which open automatically every time users view the patient account.

Timeline

The Timeline subtab displays changes in a patient’s journey along a date-based continuum. Users can change the date range and select which kind of events they wish to see in the visualization. Users can also click on a record in the timeline to open the record and access its details.

You can configure the types of events that appear in the Timeline subtab, along with their icons, subjects, and hover details, using Timeline View Configurations that is available via the App Launcher. Reference Salesforce's Customize the Timeline View documentation for more configuration information.

Care Map

The Care Map subtab displays the relationships that a patient has with other individuals and entities. Users can view the patient's care team for a specific care plan as well as the patient's related contacts and accounts (both Person Accounts and Business Accounts) outside of a care plan. Reference Salesforce's Household documentation for more information.

All Care Plans

The All Care Plans subtab uses the Care Plan Path (pjnCarePlanPath) and Care Plan Highlighted Fields (pjnCarePlanHighlightedFields) Lightning Web Components to display all of the care plans that a patient has been enrolled in. The list of care plans includes participation in different programs and repeat participation in the same program, such as when a patient discontinues treatment and is re-enrolled into the same program after some time. Users can get a high-level summary of each care plan as well as click on a care plan to open and access its specific details. You may configure the highlighted fields that appear for each care plan with the Care Plan Field (mvn__PJN_Care_Plan_Field__mdt) and the Care Plan Field Group (mvn__PJN_Care_Plan_Field_Group__mdt) custom metadata types. Reference Configure highlighted fields in Komodo Care Connect V2.2.0 and above for more information.

Case subtabs

When users enroll a patient into a care plan with the Enrollment Wizard or open a care plan from the All Care Plans subtab, the Care Plan (Case) record opens in another, new subtab. Out of the box, the label of the subtab shows the name of the program, which is the Subject value on the Care Plan record. This is due to the Case Tab Labeler (pjnCaseTabLabeler) Lightning Web Component that is on the CarePlan (PJN_CarePlan) Lightning record page as well as all other default Case record pages. If you remove the Case Tab Labeler component from a Case record page, the label of the Case subtab will show the Case number instead of the program name.