Troubleshoot failed jobs

Always copy the URL to the install job that is provided in the error notification popup. You must provide this URL to support when requesting assistance.

Read the error message as often times, the error message will tell you what needs to be done.

Expand the failed step for more details logs of what was happening at the time of the error.

Additional details can sometimes be found in your Salesforce org under Setup>Environments>Deploy>Deployment Status.

Check https://help.komodohealth.com/ki/en/known-issues.html and the product documentation for the product you are installing for special cases or known issues that will help work around an issue.

Admin operation already in progress: When making changes to an org, Salesforce puts an admin lock on the org so that only one change can be processed at a time. If you encounter this, it means that either an admin was making a change in the org at the same time the install was running or sometimes Salesforce did not release the admin lock from the previous step right away. Either way, simply restart the install if you encounter this.

Cannot update or delete a picklist while a picklist background job is being executed: This error sometimes occurs if Salesforce needs to do maintenance actions after a deployment that includes picklists. This temporarily blocks additional field changes to the org. Simply restart the installation after a few minutes if you encounter this.

V13 upgrade cannot restart after mvn-mic-core: If using the new install.komodohealth.com install service and upgrading from V11 to V13, the step Install intermediate mvn-mic-core is required to be run once. If running the upgrade a second time (such as recovering from a different error), it may fail with the error "(MED_Package_Job__c) Custom object tab already exists in package". This step can only be run once. It is recommended that you uncheck this step on subsequent runs before clicking Install to skip it.