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KI-142

Email notifications of manual workflow task assignments are missing attachments

Created date

06/06/2025

Updated date

06/06/2025

Status

In Progress

Related work item

MPP-3052

Description

When tasks on manual workflow stages are assigned with attachments, the task assignment email notifications are sent out without the attachments.

Affects version(s)

Publications Management Spring '25

Impacted capabilities

N/A

Steps to reproduce

  1. Create a Workflow Stage (mvn__CM_Workflow_Stage__mdt) metadata record.

    1. Keep the Initial Stage (mvn__CM_Initial_Stage__c) field unchecked (i.e., leave as false).

    2. Keep the Final Stage (mvn__CM_Final_Stage__c) field unchecked (i.e., leave as false).

    3. Check the Manual Stage (mvn__CM_Manual_Stage__c) field (i.e., set to true).

  2. Create a Manual Stage Activity (mvn__CM_Workflow_Stage_Activity__mdt) metadata record.

    1. On the Workflow Stage (mvn__CM_Workflow_Stage__c) field, select the Workflow Stage metadata record created in step 1.

  3. Ensure that the PP Task Assignment (PP_Task_Assignment) Document System Event Notification (mvn__CM_Document_System_Event_Notification__mdt) metadata record is enabled.

    1. Confirm that the Active (mvn__CM_Active__c) field is checked (i.e., set to true). Modify as needed.

  4. Create a new Document (mvn__CM_Document__c) record with a file attachment.

    1. Add a document collaborator.

    2. Start the workflow that contains the manual workflow stage created in step 1 and workflow stage activity created in step 2.

      1. Assign the workflow task to the document collaborator and ensure that the file attachment is selected.

An email notification is sent to the document collaborator informing them of the task assignment. However, the email notification does not contain the attachment of the document file.

Workaround

There is no known workaround.

Fix version

Resolution notes