Skip to main content

KI-130

"Invalid client credentials" error after logging into the Collaborator Portal

Created date

10/22/2024

Updated date

11/12/2024

Status

Done

Related work item

MPP-2675

Description

Some users are running into an issue where they are able to log into the Collaborator Portal but will receive an "invalid_client: invalid client credentials" error message. This appears to happen when a user’s auth token becomes stagnant and does not get refreshed properly.

Affects version(s)

Fall '23, Spring '24

Impacted capabilities

N/A

Steps to reproduce

Prerequisites:

  • You must have the Collaborator Portal enabled for your Salesforce environment.

  • You must have at least one provisioned Collaborator Portal user account.

Steps:

  1. Log into the Collaborator Portal with the provisioned user account. You will be logged in successfully and able to use the Collaborator Portal as expected.

  2. Either log out of the Collaborator Portal or wait for your browser session to timeout.

  3. Log back into the Collaborator Portal. You will be logged in successfully but may run into issues using the Collaborator Portal. For example, you may not be able to view any active publications and may instead see an "invalid_client: invalid client credentials" error message.

Workaround

Option 1: Administrators can force a hard reset by revoking the user's OAuth App access.

  1. In Setup, search for and select Users.

  2. Select the Collaborator Portal user who is encountering the issue.

  3. Navigate to the OAuth Apps section.

  4. Click Revoke.

Option 2: Users can clear their browser's cache and cookies before logging into the Collaborator Portal. For information on how to do this in Chrome, reference Google’s Clear cache & cookies documentation.

Fix version

Fall '24

Resolution notes

N/A