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KI-70

Account searches are not selective enough

Key/Summary

KI-70 Account searches are not selective enough

Status

Done

Created

01/27/2022

Updated

05/22/2023

Description

When a large number of addresses exist in Medical Information Cloud, account search might not return all accounts that meet the search criteria.

Impacted Capabilities

Inquiry Management

Affected Apps

Medical Information Cloud - Lightning

Affects Versions

V8, V9, MIC V10, MIC V11

Fix Version

Steps to Reproduce

Prerequisite:

  • Have 20,000 or more addresses in a given country

To reproduce the issue:

  1. Create and save an Account. The Account must have an address, phone, and email, and the address must be marked as primary and located in a county that has 20,000 or more addresses.

  2. Create an Interaction record.

  3. Enter either the email or phone number of the Account you created into the Account Search component on the Interaction record. Do not enter any additional search parameters. The search does not return the Account you created.

Workaround

Workaround options include:

  • Maintain fewer than 20,000 primary addresses in a single country.

  • Write a custom account search handler that uses a different search strategy.

Resolution Notes