Skip to main content

KI-69

Interactions with status of N/A breaks new QA process

Key/Summary	KI-69 Interactions with status of N/A breaks new QA process	Status	Done
Created	01/24/2022	Updated	02/09/2022
Description	Running batch or ad hoc QA processes on new Interaction QA objects will prompt an error message if the Interaction objects have a QA status of “N/A”. This is because “N/A”, which was the default value for the QA status prior to v9, is a valid picklist value on Interaction objects but not on the new QA objects.
Impacted Capabilities	Inquiry Management	Affected Apps	Medical Information Cloud - Classic Medical Information Cloud - Lightning
Affects Versions	MIC V10, MIC V11	Fix Version	MIC V12
Steps to Reproduce	Create a new Interaction record. Set the [QA Status] field to “N/A”. If this field is not available, you may need to add it in the associated Page Layout. Set the [Status] field to “Closed”. In Setup, open the Global Settings (`MED_Global_Setting__mdt`) custom metadata type. Click Manage Global Settings. Click the Global Settings (`Global_Settings`) record. Click Edit. Enable the [Use Interaction QA Object] checkbox. Click Save. In the App Launcher, search for and open “Ad Hoc QA”. Set the Filter Parameters so that the QA process will retrieve the above Interaction record. Click Flag Interactions. An error message will appear and say “Status: bad value for restricted picklist field: N/A”. An error message will appear and say “Status: bad value for restricted picklist field: N/A”.
Workaround	In the Object Manager, open the Interaction (`Case`) object. Click Fields & Relationships. Select the QA Status (`MED_QA_Status__c`) field. Click Edit. In the General Options section, clear the [Default Value] field so that it is empty. Click Save. In the Values section, delete “N/A”. Select the “Replace value on records with blank value” option. Click Save.