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KI-56

Inbound Form update errors throw SObject row errors

Key/Summary

KI-56 Inbound Form update errors throw SObject row errors

Status

Done

Created

05/19/2021

Updated

12/17/2021

Description

If the Inbound Form update fails during the creation of Interactions and Requests, no Interactions or Requests will be created. Debug logs will show an error of "SObject row was retrieved via SOQL without querying the requested field: MED_Inbound_Form__c.Name".

Impacted Capabilities

Affected Apps

Medical Information Cloud - Classic

Medical Information Cloud - Lightning

Affects Versions

MIC V10

Fix Version

MIC V11

Steps to Reproduce

  1. Create an Interaction or Request.

  2. Add a validation rule to Inbound Form that prevents updates.

  3. Create a new Inbound Form. Interactions and Requests will not be created for the form and Apex job logs will show the SObject row error.

Workaround

Set up Apex debug logs for the automated process user to find the real error that prevented the update.