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KI-43

System Log Error Generated When Uploading Files

Key/Summary

KI-43 System Log Error Generated When Uploading Files

Status

Done

Created

11/19/2020

Updated

11/19/2020

Description

When uploading a file with the standard Files related list component, a System Log error is generated even when the file upload is successful. The error points to LockRelatedRecordsHdlr.processContentDocuments.

Impacted Capabilities

Inquiry Management

Affected Apps

Medical Information Cloud - Classic

Medical Information Cloud - Lightning

Affects Versions

V7

Fix Version

V8

Steps to Reproduce

  1. Create an Interaction record.

  2. Create an Adverse Event record.

  3. Upload a new file via the Files related list component. The file uploads, and an error log is saved to the System Log custom object.

  4. Navigate to the System Log table to view the error log.

Workaround

Customers can safely ignore this error. Alternatively, customers can upgrade from V7 to V8, which includes a fix to this issue.