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KI-41

Enhanced Record Edit 'Salesforce System Error'

Key/Summary	KI-41 Enhanced Record Edit 'Salesforce System Error'	Status	Done
Created	10/26/2020	Updated	08/31/2022
Description	The Enhanced Record Edit Component throws the same 'Salesforce System Error' in various scenarios. Three potential scenarios include: Scenario 1 - Soft deleted formula fields exist If an object has a formula field that is pending deletion and uses the Enhanced Record Edit component, the Enhanced Record Edit component throws a 'Salesforce System Error' when a user edits a record of that object. Salesforce has documented this known issue here. Scenario 2 - Formula field referencing custom metadata exists If an object has a formula field that references custom metadata and uses the Enhanced Record Edit component, the Enhanced Record Edit component throws a 'Salesforce System Error' when a user edits a record of that object. Salesforce has scheduled this known issue to be fixed in Winter '21 Patch 11.0. Find more information here. Scenario 3 - Formula field referencing protected custom label exists If an object has a formula field that references protected custom labels and uses the Enhanced Record Edit component, the Enhanced Record Edit component throws a 'Salesforce System Error' when a user edits a record of that object. Salesforce has documented this known issue here. In each scenario, the debug logs point to `MED_EnhancedRRecordEditCtrl.getConditionalFields` on the line with `Formula.recalculateFormulas`.
Impacted Capabilities	None	Affected Apps	Medical Information Cloud - Lightning
Affects Versions	V8, V9, MIC V10, MIC V11	Fix Version	V10
Steps to Reproduce	The steps to reproduce each scenario are listed below. Scenario 1 - Soft deleted formula field exists Create a formula field on the Request object. Create a Request record. Soft delete the formula field. For instructions on how to soft delete a field, see this Salesforce article. Edit the Request record. A 'Salesforce System Error' occurs. Scenario 2 - Formula field referencing custom metadata exists On the Request object, create a formula field that reference custom metadata. Create a Request record. Edit the Request record. A 'Salesforce System Error' occurs. Scenario 3 - Formula field referencing protected custom label exists On the Request object, create a formula field that references a protected custom label. Create a Request record. Edit the Request record. A 'Salesforce System Error' occurs.
Workaround	Workarounds to the various scenarios are listed below. Scenario 1 - Soft deleted formula field exists Hard delete the formula field, which removes the deleted field and its data from your Salesforce instance. For instructions on how to soft delete a field, see this Salesforce article. Scenario 2 - Formula field referencing custom metadata exists Remove the reference to the custom metadata from the formula field, or hard delete the formula field. Scenario 3 - Formula field referencing protected custom label exists Remove the reference to the protected custom label from the formula field, or hard delete the formula field.