KI-20

Key/Summary

KI-20 Chatter files not included in Snapshots (Classic)

Status

Done

Created

01/30/2020

Updated

02/10/2022

Description

In MIC Classic, files posted to Chatter are not included in the Interaction snapshot even though they appear in the files related list.

Impacted Capabilities

Inquiry Management

Affected Apps

Medical Information Cloud - Classic

Affects Versions

V8

Fix Version

V9

Steps to Reproduce

1. Post a file to the Chatter feed of an Interaction 2. Click "Generate Snapshot", notice that the posted file is not included in the resulting snapshot.

Workaround

There are several options for work arounds 1) Instead of leveraging chatter to upload files utilize the Files related list instead. 2) (v8 only) Replace the "Generate Snapshot" button on the classic page layouts with the one used on the Lightning page layouts. Please refer to the MIC admin guide for additional details. 3) Edit the "Generate Snapshot" Javascript button and replace "+attachmentIds+" (including the quotes) with the word all (no quotes) 4) Edit the "Generate Snapshot" Javascript button to convert it to a URL button with the following formula

{noformat} /apex/loop__looplus?autorun=true&hidecontact=true&included=all&dlpb={!$Label.MED_Generate_Snapshot}&eid={!Case.Id}&filter=InteractionSnapshotDDP&attachids=all {noformat}