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KI-138

Generating a Nintex snapshot of an interaction with a note throws an error

Created date

04/30/2025

Updated date

04/30/2025

Status

Third-Party Dependency

Related work item

N/A

Description

If an Interaction (Case) record has a related ContentNote record and a user uses Nintex to generate a snapshot of the interaction, the following error message may be thrown:

"An error has occurred. (InternalError)."

This happens when Chatter’s feed tracking is enabled for all objects related to the Case object because any note on an interaction would be added to Chatter’s feed tracking and then added as an attachment to the DocGen package. However, since the note is not an actual file, when Nintex tries to parse the data in the attachment, Nintex’s server throws an error.

Affects version(s)

Medical Information Cloud V11+

Impacted capabilities

Medical Information Cloud Inquiry Management

Steps to reproduce

(Prerequisite) Ensure that Nintex is set up for snapshot generation in your org.

  1. Enable Chatter Feed Tracking on the Case object for all related objects:

    1. In Setup, search for and select Feed Tracking.

    2. Select the Case object.

    3. Check the All Related Objects checkbox (i.e., set to true).

    4. Check the Enable Feed Tracking checkbox (i.e., set to true).

    5. Click Save.

  2. Create an Interaction (Case) record with a related ContentNote record:

    1. Create a new interaction.

    2. On the interaction, add a new note.

  3. Generate a snapshot with Nintex:

    1. On the interaction, click Generate Snapshot.

Notice that the following error message appears: "An error has occurred. (InternalError)."

Workaround

In the Chatter Feed Tracking settings, uncheck the All Related Objects checkbox (i.e., set to false) for the Case object.

Fix version

N/A

Resolution notes

N/A