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KI-101

Salesforce Summer '23: Closing a record leads to a Lightning error

Created date

06/28/2023

Updated date

06/28/2023

Status

Backlog

Related work item

MIC-3206

Description

Closing a record leads to an Lightning error message box for some customers.

Affects version(s)

All versions

Impacted capabilities

Inquiry Management

Steps to reproduce

  1. Be on Salesforce Summer '23

  2. Have Enhanced Record Edit on the page with Refresh on Save checked

  3. Use Enhanced Record Edit form to close the record

Workaround

  1. Add RecordType field to the user layout.

  2. Turn off Refresh on Save.

    Note

    This option appears on the right within the "Details" section of the Lightning page layout for Interactions when you have the Enhanced Record Edit component selected.

Fix version

Resolution notes