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KI-100

Large Email Bounce

Created

04/19/2023

Updated

12/13/2023

Status

Done

Related work item

MIC-2623

Description

When an email message body or subject exceeds the Salesforce field size limits, an error is thrown and the email isn’t delivered. This occurs specifically when using MED_InboundEmailHandler as a Salesforce email service. It does not affect Email-to-Case, which truncates large emails but loses data.

Affects Versions

MIC V10, V11

Impacted capabilities

Content Management

Inquiry Management

Steps to Reproduce

Send an email with a message body larger than 32,000 characters to the email service and observe the behavior.

Workaround

There are two options for workarounds:

  • Request an increase to the size limit.

  • Use Email-to-Case to automatically truncate large emails.

Fix version

V12

Resolution notes