Triggers

Table 297. Medical Information Cloud Triggers

Apex class name	Description	Object(s)	After delete	After insert	After undelete	After update	Before delete	Before insert	Before update
MED_AccountContactInfoSync	Trigger handler used to keep contact information in sync with account data.	Account		X	X	X
MED_AccountSalutationSync	MedInfo has a salutation field used on custom pages driven by country but standard salutation cannot be removed from layouts. This trigger ensures that the account salutation fields stay in sync regardless of the one that is updated.	Account						X	X
MED_AEChildObjectsUpdate	Update AE children with information from the AE	Adverse Event							X
MED_AssignAccountsForEmailToCase	If the case came from email, try to find and automatically assign the account.	Case		X
MED_CalculateBusinessHours	Calculates business hours owned for Ownership history records	Ownership Tracking							X
MED_CaseChildObjectChanges	Updates the Case with roll up information from its children	Adverse Event, Fulfillment, Product Quality Complaint, Request		X		X
MED_CaseCopyContactInformationDetails	Stamp contact information onto the case	Case						X	X
MED_CaseManageChildren	Copies information like country down to child records	Case				X
MED_CaseSetContactInformation	Keeps Contact Information in sync with the account	Case						X	X
mvn.MED_CaseSetEmailToken	Stamps the Salesforce Lightning Threading Token into the mvn__MED_Email_Thread_Token__c field	Case		X
MED_CaseSetFollowUpToken	Creates a follow up token for the case	Case						X	X
MED_ContactInformationUpdatePrimary	Ensures there is exactly one Primary contact information record of each type for an account	Contact Information						X	X
MED_ContentDocumentLinkHdlr	Updates share type on document links to inherited if possible	Content Document Link		X
MED_ContentRequestReportHdlr	Reports content usage on requests to the history logs for the content	Request				X
mvn.MED_CountrySummaryHdlr	Updates the country summary field for the account record whenever a relevant country field changes.	Account, Contact Information	X	X		X
MED_CreateInteractionQARecords	Creates Interaction QA records	Case							X
MED_CreateRequestsForInboundForms	Creates Requests (and cases) for new Inbound forms	Inbound Form		X					X
MED_DataTranslationHdlr	Translates field data based on translation rules	Adverse Event, Case, Fulfillment, Product Quality Complaint, Request				X
MED_DCRMergeOnComplete	Merges accounts after DCR completion	Data Change Request				X
MED_DCRTriggerHdlr	Creates DCRs for Account changes	Account, Contact Information				X
MED_DCRTriggerHdlr	Creates DCRs for Account and Contact Information changes	Account, Contact Information		X		X
MED_EmailCaseStamping	Stamps info like source email address onto the case for new email-to-case cases.	Email Message		X
MED_EmailMessageUpdateRelatedTo	Updates the custom lookups on email message	Email Message						X
MED_EscalationHdlr	Sets escalation status	Case, Request							X
MED_FieldAuditTrailHdlr	Field Audit Tracking to store field changes to Field_Update_Audit_Log__b big object	All sObjects				X
MED_FulfillmentCloseCleanup	Clean up all DDPs and related documents. Set the request type on the related requests. Dismiss Package Job	Fulfillment				X
MED_FulfillmentDefaultsSetter	Sets fulfillment defaults by copying information from the Case	Fulfillment		X				X
MED_InboundFormCheckForSignature	Checks for signature presence and sets a flag on MED_Inbound_Form__c. Allows for a null check from locations where signature field is not available such as a Formula Field	Inbound Form						X
mvn.MED_LockRecordHdlr	Handles locking and unlocking the override lock field	All sObjects					X	X	X
mvn.MED_LockRelatedRecordsHdlr	Locks records related to locked/closed Cases/Request/Fulfillments/AE/PQC	All sObjects		X			X		X
MED_NetworkCustomKeysHdlr	This trigger ensures that Accounts have been pulled down from OpenData and custom keys created in Veeva Network.	Account		X
MED_OwnershipHistoryTracker	Creates/Updates ownership history	Adverse Event, Case, Fulfillment, Product Quality Complaint, Request		X		X
MED_PostSignatureToChatter	Post a link to display the Signature on a related Inbound Form	Request		X
MED_PublishInquiryRoutingEvent	Async routes cases based on Inquiry Routing settings	Case, Request		X		X
MED_RecordAuditTrailHdlr	Logs delete audit records	All sObjects	X				X
MED_RequestAnonymize	Populate Anonymize flag to related Inbound Form when set to True.	Request				X
MED_RequestDocDeleteHndlr	Deletes the corresponding Request Document when an attachment is deleted.	Attachment, Content Document					X
MED_RequestDocumentViewerLinkHdlr	Populates the external Vault viewer link on a related request request when a Request Document record is created, but only when configured to do so in custom settings.	Request Document		X
MED_RequestFulfillmentsCreator	Creates request fulfillment junction objects on Fulfillment create	Fulfillment		X		X
MED_RequestManageInboundForm	Ensure associated inbound forms are closed/cancelled when request is closed/cancelled	Request				X
MED_SetAccountDefaults	Sets default values on newly created accounts.	Account						X
MED_SetBusinessHours	Sets business hours on the case using local settings	Case						X	X
MED_SetCaseDefaults	Set Case defaults like Country	Case						X
MED_SetDueDate	Set the Due Date based on open time and business hours	Adverse Event, Product Quality Complaint, Request						X	X
MED_SetRequestDefaults	Sets request defaults by copying information from the Case	Request						X
MED_StampToPrimarySource	Creates an AE primary source automatically	Adverse Event		X

Triggers

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