KI-112
“Attempt to de-reference a null object” error on Task records
Created date | 12/19/2023 | Updated date | 04/10/2024 |
Status | Done | Related work item(s) | MPP-2102, MPP-2144 |
Description | Users who try to view old and completed Task records may run into the “Attempt to de-reference a null object” error message. This is because Salesforce archives activities, including both tasks and events, that are over a year old. For more information, reference Salesforce’s documentation on how to Work With Archived Activities. | ||
Affects version(s) | All versions | Impacted capabilities | N/A |
Steps to reproduce | Click on a Task record that has been completed over a year ago. The task will not open while the “Attempt to de-reference a null object” error message will appear instead. | ||
Workaround | Reference Salesforce’s documentation on how to Work With Archived Activities. | ||
Fix version | Spring '24 | Resolution notes | N/A |