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KI-109

Duplicate text in workflow task email notifications

Created date	11/29/2023	Updated date	11/29/2023
Status	Backlog	Related work item	PLTFM-2314
Description	Komodo Publications Planning provides several Document System Event Notification (`mvn__CM_Document_System_Event_Notification__mdt`) metadata records out of the box. When the PP Task Assignment (`PP_Task_Assignment`) and Workflow Task Assignment (`CM_Workflow_Task_Assignment`) metadata records are configured to both be active and have the same document notification audience, a single email is sent to the selected user instead of two separate emails. This means that the user will receive an email notification with duplicate text (e.g., the "Workflow Task assigned to <User>" text appears twice), and may also experience other unintended behaviors, when they are assigned a workflow task.
Affects version(s)	Fall '23	Impacted capabilities	N/A
Steps to reproduce	Navigate to the list of Document System Event Notification (`mvn__CM_Document_System_Event_Notification__mdt`) metadata records. Click PP Task Assignment (`PP_Task_Assignment`) and ensure that the Active (`mvn__CM_Active__c`) field is `true` and the Document Notification Audience (`mvn__CM_Document_Notification_Audience__c`) field is set to `CM_Workflow_Task_Owner`. Click Workflow Task Assignment (`CM_Workflow_Task_Assignment`) and ensure that the Active (`mvn__CM_Active__c`) field is `true` and the Document Notification Audience (`mvn__CM_Document_Notification_Audience__c`) field is set to `CM_Workflow_Task_Owner`. Start a workflow and assign a task to a user. The user will receive a single workflow task email notification with duplicate text (e.g., the "Workflow Task assigned to <User>" text appears twice).
Workaround	Make sure only one of the two Document System Event Notification metadata records is active. Out of the box, the Active (`mvn__CM_Active__c`) field on the PP Task Assignment (`PP_Task_Assignment`) metadata record is `false`.
Fix version		Resolution notes