KI-87

Key/Summary

KI-87 Enhanced Domains: Fulfillment Package Process Fails

Status

Done/Canceled

Created

09/14/2022

Updated

09/14/2022

Description

When Enhanced Domains is enabled, the MIC fulfillment package generation process fails when attempting to pull documents from Veeva Vault. 

This issue has two causal factors: 

#1: An error exists within our MIC code - Note: Komodo Health is responsible for fixing this issue. 

#2: An error exists within Nintex - Note: Nintex is aware of this issue and is working on a resolution. They are responsible for fixing, testing, and communicating their fix to customers. 

Impacted Features: 

1. Legacy Fulfillment Generation Broken for v10 and below 

Broken in v11/12, but customers should use the NEW Fulfillment Generation button

2. Legacy Request Edit page

Hard deprecated in v11

Customers using v10 classic will use this

Replaced by EnhancedRecordEdit / Content Search

Impacted Capabilities

Inquiry Management

Affected Apps

Medical Information Cloud - Lightning

Affects Versions

V8, V9, V10, V11

Fix Version

N/A

Steps to Reproduce

Pre-Requisite: Enhanced Domains is enabled in a V10 environment with Veeva Vault as the CMS 1. Create a new fulfillment in an Interaction 2. Click Generate Package 3. Click Run 4. Observe that the package fails to generate

Workaround

Upgrade to V11 and enable the new fulfillment process.

MIC V10 patch will be made available soon.