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KI-72

Salesforce error occurs when loading Request, Fulfillment, Adverse Event, and Product Quality Complaint records

Key/Summary	KI-72 Salesforce error occurs when loading Request, Fulfillment, Adverse Event, and Product Quality Complaint records	Status	Done
Created	02/03/2022	Updated	05/27/2022
Description	When a user tries to open a Request, Fulfillment, Adverse Event, or Product Quality Complaint record, a Salesforce error occurs, and the record does not load. For this error to occur, Salesforce Spring '22 release updates must be enabled in your environment. Note: We have a Case regarding this issue open with Salesforce.
Impacted Capabilities	Inquiry Management	Affected Apps	Medical Information Cloud - Lightning
Affects Versions	V9	Fix Version	V10
Steps to Reproduce	Prerequisite includes: Spring '22 must be enabled in your environment. To reproduce the issue: Open the Request record page in the Lightning App Builder. Verify that the Field Audit Trail Related List component is on the page. If it is not, add the component to the page, and save the change. For more information, visit https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm&type=5. Open an existing Request record. A Salesforce error occurs, and the record does not load.
Workaround	Workaround options include: Remove the Field Audit Trail Related List component from ALL record pages. For more information, visit https://help.salesforce.com/s/articleView?id=sf.lightning_app_builder_customize_lex_pages.htm. Upgrade your Medical Information Cloud instance from v9 to v10. For v10 release notes, visit https://help.mavens.com/mic/en/releases/release-notes/release-notes-archive.html.