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KI-66

Add Related AE/PQC modal fails to close

Key/Summary

KI-66 Add Related AE/PQC modal fails to close

Status

Done

Created

11/23/2021

Updated

08/31/2022

Description

The Add Related Adverse Event and Add Related Product Quality Complaint modals fail to close if the Interaction lookup field is not on both the Adverse Event and Product Quality Complaint page layouts.

Impacted Capabilities

Inquiry Management

Affected Apps

Medical Information Cloud - Lightning

Affects Versions

MIC V10, MIC V11

Fix Version

MIC V12

Steps to Reproduce

  1. From the Object Manager, search for and select the `Adverse Event` custom object.

  2. Click the Page Layouts tab.

  3. Click Adverse Event Lightning Admin Feed Layout. The enhanced page layout editor opens.

  4. Remove the Interaction field from the page layout, and click Save.

  5. Navigate to Interactions tab in the MIC console, and click New Interaction.

  6. Create a related Product Quality Complaint record.

  7. From the quick action drop-down menu on the Product Quality Complaint record, click Add Related Adverse Event. The Create Adverse Event modal opens.

  8. Enter values for the fields in the modal, and click `Save`. The Adverse Event record is created, but the modal fails to close.

Workaround

  1. From the Object Manager, search for and select the Adverse Event or Product Quality Complaint custom object.

  2. Click the Page Layouts tab.

  3. Click the name of the page layout assigned to your users. The enhanced page layout editor opens.

  4. Drag the Interaction field from the palette onto the page layout.

  5. Click the wrench icon next to the Interaction field. The Field Properties modal opens.

  6. Mark the Read-Only checkbox, and click OK.

  7. Click Save.