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KI-64

Case transfer fails when user will lose case access due to SetDueDate

Key/Summary

KI-64 Case transfer fails when user will lose case access due to SetDueDate

Status

Done

Created

06/11/2021

Updated

12/17/2021

Description

If a case has any child objects, a transfer that would cause the current user to lose visibility to the record will throw an error in the MED_SetDueDate trigger.

Impacted Capabilities

Affected Apps

Medical Information Cloud - Classic

Medical Information Cloud - Lightning

Affects Versions

MIC V10

Fix Version

MIC V11

Steps to Reproduce

  1. Open an Interaction with a Request, Adverse Event, or Product Quality Complaint.

  2. Transfer the case to a country or queue that the current user does not have visibility to. The `Update Failed` error is thrown.

Workaround

Have an admin or other user who will retain read access to the case transfer on behalf of the user facing this issue.