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KI-50

Office 365™ Host Page Returns Unexpected "File Not Found" When Logged In To Multiple Orgs

Key/Summary

KI-50 Office 365™ Host Page Returns Unexpected "File Not Found" When Logged In To Multiple Orgs

Status

Done

Created

04/15/2021

Updated

11/10/2022

Description

If a user signs in to multiple orgs, it is possible to open a link to Office 365™ from an org that the user isn't signed in to Office 365™ with because Office 365™ sessions are tied to org sessions. This will result in the Office 365™ host page returning a "File not found" error.

Impacted Capabilities

None

Affected Apps

Medical Information Cloud - Lightning

Affects Versions

MIC V10

Fix Version

None

Steps to Reproduce

  1. Sign in to Office 365™ with Org A.

  2. Sign into Org B and try to open a checked out document. Since the user session is authenticated with Office 365™ via Org A, the "File not found" error will be thrown when trying to view a document owned by Org B.

Workaround

  1. Log out of all other orgs.

  2. Log out and log in to Office 365™ here. The user is now authenticated with Office 365™ via the org that owns the document they are trying to access and will not see "File not found".