KI-23
Generate Snapshot fails when Notes exist
Key/Summary | KI-23 Generate Snapshot fails when Notes exist | Status | Done |
Created | 07/10/2020 | Updated | 12/17/2021 |
Description | Attempts to generate record snapshots fail when notes are attached to related records. Attempts to generate a snapshot results in the following error: An error has occurred. (InternalError)... | ||
Impacted Capabilities | Inquiry Management | Affected Apps | Medical Information Cloud - Lightning |
Affects Versions | V8 | Fix Version | V11 |
Steps to Reproduce | Steps to Reproduce 1. Create a new Interaction 2. Add any HCP as the requester 3. Click Generate Snapshot, it will succeed 4. Add a Note to the Interaction 5. Generate the snapshot again, it will fail with an error like: An error has occurred. (InternalError): Include this Error Id if you contact support: eb42e34f-0932-40d3-8840-5d4433426de0 | ||
Workaround | Customers can clone the impacted buttons and remove the autorun flag. This change will then prompt agents to de-select the enhanced note entries during snapshot creation. | ||