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KI-119

Veeva Connectors are being removed during upgrades from MIC V12 or earlier to MIC V14.1

Created date

04/26/2024

Updated date

04/26/2024

Status

Backlog

Related work item

N/A

Description

As of MIC V14.1, the installer is no longer automatically installing the Veeva Connector package. If upgrading from V12 or earlier, the Legacy Veeva Connector code is wiped out completely. In V13 the Veeva Connectors were moved from the main codebase into a dedicated package. However, on upgrade, the code is removed from the main codebase but not replaced as the dedicated package is no longer shipped with V14.1. Therefore, customers must install the appropriate Open Connectors.

Affects version(s)

All MIC version from V12 and below

Impacted capabilities

Inquiry Management

Content Management

Steps to reproduce

  1. Be on MIC V11 or V12 and use one of the Veeva Connectors.

  2. Upgrade directly to MIC V14.1 using the Advanced Upgrade plan.

Workaround

See Resolution notes.

Fix version

Resolution notes

  1. Login to the Komodo Install Service.

  2. Click the Veeva Connectors card.

  3. Click Install All Veeva Connectors.

  4. Once completed, click Enable new Veeva Integrations.