Fulfillment

A record that stores the written response you send via email, fax, or mail to an Account. With a Fulfillment record, you can create a package of information to send via email, mail, or fax to the account that submitted the inquiry. The Fulfillment Package includes a cover letter and all the documents used to answer the account's questions.

When you give an Account a verbal response, you do not create a Fulfillment. Fulfillments are only used for written responses.

A Fulfillment record can be configured using the Fulfillment (MED_Fulfillment__c) custom object.