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Mavens Knowledge Base

Project community portal

The Project Community Portal is the best way to reach the Customer Support team if you are an existing customer.

To open a help ticket:

  1. Go to the Project Community Portal.

  2. Sign in.

  3. Click the Support Cases tab.

  4. Click New.

  5. Add relevant information to the ticket, including these details in the support case description:

    • Affected user(s) - name and/or email

    • Record URL or ID

    • Environment (if applicable, e.g. - production, test)

    • Steps to reproduce

    • Expected Behavior

    • Actual behavior / error message

    • Screenshots or screen recording

  6. Click Save.

    Once the ticket is submitted, you will receive notifications about its status via email and Project Chatter.