Medical Information Cloud Labs, Fall '25 Release Notes

This topic contains the release notes for the Fall '25 release of the AI Medical Information (AIMI) Labs add-on for Medical Information Cloud. This is the first release of AIMI, which introduced the on-demand Ask AIMI prompt experience and the underlying Agentforce prompt set. The automated, governed AIMI Recommends experience was added later, in Spring '26. The release notes are organized into these high-level sections:

• Installation and upgrades
• New features
• Updated features
• Hotfixes
• Defect fixes and maintenance
• Metadata changes
• Deprecated and deleted items
• Required pre-install and pre-upgrade actions
• Required post-upgrade actions

Installation and upgrades

AIMI is a Labs add-on installed on top of Medical Information Cloud, unnamespaced (the MAI_ prefix is a naming convention), depending on the mvn-namespaced MIC core. Install AIMI from your organization's standard install URL for the add-on. AIMI requires an Einstein/Agentforce-enabled org with Prompt Builder enabled.

This release packages AIMI as a metadata-deployment add-on installed on top of Medical Information Cloud. After installing, complete the configuration described in Set up AIMI and Set up Ask AIMI, including assigning the MAI_Run_AIMI_Prompt permission set, placing the Ask AIMI prompt component on the Interaction record page, and reviewing the prompt-option records.

warning

Complete the steps in the Required pre-install and pre-upgrade actions and Required post-upgrade actions sections below.

New features

AI Medical Information (AIMI) with Ask AIMI

This is the first release of AI Medical Information (AIMI). It introduces Ask AIMI, an on-demand, specialist-initiated way to run Agentforce-powered prompts against an open Interaction. A Medical Information specialist opens an Interaction, clicks Ask AIMI, picks which prompts to run, and reviews the AI output immediately, without AIMI writing to any Medical Information records on its own. Records are created only when the specialist chooses to run a response action against a result.

See AI Medical Information (AIMI) for an overview.

Related work item(s): MIC-4188

Ask AIMI prompt experience

Ask AIMI adds the AIMI Prompt Component (maiAimiPromptComponent), which an administrator places on the Interaction (Case) record page, and the AIMI Prompt Selection modal (maiAimiPromptModal). The specialist selects the prompts to run from the modal, runs them on demand, and reviews each AIMI response in a structured, labelled-field layout. Prompts that have an associated response action let the specialist select results and run the corresponding flow to act on the output. The available prompts and their default selection are driven by records of the new MAI_AIMI_Prompt_Option__mdt custom metadata type, and access is gated by the MAI_Run_AIMI_Prompt permission set.

See Use Ask AIMI prompts.

Related work item(s): MIC-4188, MIC-4189, MIC-4196

Adverse Event (AE) detection prompt

This release adds the MAI_Interaction_AE_Recommendation prompt template, which evaluates an Interaction for a potential adverse event and drafts a recommendation, narrative, and suspect product. In Ask AIMI, the Detect Adverse Event prompt option runs this template against the open Interaction so a specialist can review the AE assessment on demand.

Related work item(s): MIC-4113

Product Quality Complaint (PQC) detection prompt

This release adds the MAI_Interaction_Product_Complaint_Recommendation prompt template, which evaluates an Interaction for a potential product quality complaint and drafts a recommendation and complaint description. In Ask AIMI, the Detect Product Quality Complaint prompt option runs this template against the open Interaction.

Related work item(s): MIC-4114

Suggested Category / Sub-Category prompt

AIMI adds prompt support for suggesting the Request Category and Sub-Category for an Interaction. The supporting Apex respects controlling-to-dependent picklist relationships so suggested values are valid combinations.

Related work item(s): MIC-4015

Product and Question identification prompt

This release adds the MAI_Interaction_Product_And_Question prompt template, which identifies the product and the underlying question from the Interaction's email content so AIMI can suggest the Request to log.

Related work item(s): MIC-4031

Interaction Summary prompt

This release adds the MAI_Interaction_Summary prompt template, which generates an analyst-ready summary of the Interaction that a specialist can review through Ask AIMI.

Related work item(s): MIC-4115

Updated features

There are no updated features in this release. This is the first release of AIMI.

Hotfixes

There are no hotfixes in this release.

Defect fixes and maintenance

The following packaging and prompt-refinement work was completed during the development of this initial release.

Fixed and refined items

Work item(s)	Description	New behavior
MIC-4133	The AIMI add-on repository needed a deployment model suitable for an add-on install.	The add-on repository is configured for metadata-only deployment on top of Medical Information Cloud.
MIC-4193	The Fall '25 AI prompts needed tuning for accuracy and consistency.	The AE, PQC, category/sub-category, product-and-question, and Interaction-summary prompt templates were refined for the initial release.

Metadata changes

This initial release adds the following metadata. See the Custom metadata types and Page layouts, FlexiPages, and tabs inventories for the declarative items that administrators most often need to verify.

Custom metadata types

New custom metadata types

Work item(s)	Custom metadata type
MIC-4188, MIC-4189	MAI_AIMI_Prompt_Option__mdt (AIMI Prompt Option)

MAI_AIMI_Prompt_Option__mdt defines which prompts appear in the Ask AIMI modal, the labels and descriptions shown for each, the prompt template each runs, and any response-action flow. See Set up Ask AIMI for the fields administrators configure.

New custom metadata records

Work item(s)	Custom metadata record	Type
MIC-4188, MIC-4196	MAI_AIMI_Prompt_Option.MED_Detect_Adverse_Event (runs MAI_Interaction_AE_Recommendation)	Prompt UI
MIC-4188, MIC-4196	MAI_AIMI_Prompt_Option.MED_Detect_PQC (runs MAI_Interaction_Product_Complaint_Recommendation)	Prompt UI

The default prompt-option records ship as setup data (deployed as unmanaged metadata) so administrators can add, tune, or deactivate prompt options per org. The two records that ship for Ask AIMI out of the box, Detect Adverse Event and Detect Product Quality Complaint, run the AE and PQC detection prompts against the open Interaction.

Apex classes

New Apex classes

Work item(s)	Apex class
MIC-4188	MAI_AIMIPromptCtrl (controller for the Ask AIMI prompt component)
MIC-4188	MAI_Utility
MIC-4015	MAI_GetPicklistValues

Lightning components

New Lightning components

Work item(s)	Component
MIC-4188	maiAimiPromptComponent (the Ask AIMI button placed on the Interaction record page)
MIC-4188	maiAimiPromptModal (the AIMI Prompt Selection modal)

Prompt templates and GenAI assets

New prompt templates

Work item(s)	Prompt template
MIC-4113	MAI_Interaction_AE_Recommendation
MIC-4114	MAI_Interaction_Product_Complaint_Recommendation
MIC-4115	MAI_Interaction_Summary
MIC-4031	MAI_Interaction_Product_And_Question
MIC-4015	MAI_Request_Suggest_Category (later superseded by MAI_AIMI_Response_Log_Suggest_Category)

These prompt templates are reused by later AIMI capabilities. In particular, the AE and PQC detection prompts (MAI_Interaction_AE_Recommendation and MAI_Interaction_Product_Complaint_Recommendation) are later reused by the automated AIMI Recommends experience added in Spring '26.

Permissions

New permission sets

Work item(s)	Permission set
MIC-4188	MAI_Run_AIMI_Prompt (grants access to run Ask AIMI prompts)

Page layouts, FlexiPages, and tabs

There are no packaged FlexiPages in this release. The Ask AIMI prompt component (maiAimiPromptComponent) is not shipped on a packaged FlexiPage, an administrator places it on the Interaction (Case) record page in the Lightning App Builder, typically below the Notepad. See Place the prompt component.

Deprecated and deleted items

None in this release.

Required pre-install and pre-upgrade actions

Enable Einstein/Agentforce

Enable Einstein and Agentforce (including Prompt Builder) in the org before installing AIMI. AIMI cannot run its prompts without an Agentforce-enabled org.

Required post-upgrade actions

Configure Ask AIMI

After installing, you must:

1. Place the AIMI Prompt Component (maiAimiPromptComponent) on the Interaction (Case) record page in the Lightning App Builder.
2. Assign the MAI_Run_AIMI_Prompt permission set to the specialists who should be able to run Ask AIMI prompts.
3. Review the MAI_AIMI_Prompt_Option__mdt records and activate the prompts you want to make available in the modal.

See Use Ask AIMI prompts for the full procedure.

Release packaging

The Fall '25 release installer packaging and version finalization were completed under MIC-4198.

Related work item(s): MIC-4198