| Created | 09/14/2022 | Updated | 09/14/2022 |
| Description | When Enhanced Domains is enabled, the MIC fulfillment package generation process fails when attempting to pull documents from Veeva Vault. This issue has two causal factors: #1: An error exists within our MIC code - Note: Komodo Health is responsible for fixing this issue. #2: An error exists within Nintex - Note: Nintex is aware of this issue and is working on a resolution. They are responsible for fixing, testing, and communicating their fix to customers. Impacted Features: 1. Legacy Fulfillment Generation Broken for v10 and below Broken in v11/12, but customers should use the NEW Fulfillment Generation button 2. Legacy Request Edit page Hard deprecated in v11 Customers using v10 classic will use this Replaced by EnhancedRecordEdit / Content Search | | |
| Impacted Capabilities | Inquiry Management | Affected Apps | Medical Information Cloud - Lightning |
| Affects Versions | V8, V9, V10, V11 | Fix Version | N/A |
| Steps to Reproduce | Pre-Requisite: Enhanced Domains is enabled in a V10 environment with Veeva Vault as the CMS 1. Create a new fulfillment in an Interaction 2. Click Generate Package 3. Click Run 4. Observe that the package fails to generate | | |
| Workaround | Upgrade to V11 and enable the new fulfillment process. MIC V10 patch will be made available soon. | | |