| Created | 01/27/2022 | Updated | 05/22/2023 |
| Description | When a large number of addresses exist in Medical Information Cloud, account search might not return all accounts that meet the search criteria. | | |
| Impacted Capabilities | Inquiry Management | Affected Apps | Medical Information Cloud - Lightning |
| Affects Versions | V8, V9, MIC V10, MIC V11 | Fix Version | |
| Steps to Reproduce | Prerequisite: - Have 20,000 or more addresses in a given country To reproduce the issue: 1. Create and save an Account. The Account must have an address, phone, and email, and the address must be marked as primary and located in a county that has 20,000 or more addresses. 2. Create an Interaction record. 3. Enter either the email or phone number of the Account you created into the Account Search component on the Interaction record. Do not enter any additional search parameters. The search does not return the Account you created. | | |
| Workaround | Workaround options include: - Maintain fewer than 20,000 primary addresses in a single country. - Write a custom account search handler that uses a different search strategy. | | |
| Resolution Notes | - Upgrade to account search v3 (available as of MIC v12) - Refer to Configure Account Search v3 feature for more details | | |