| Status | Done | Related work item | MIC-2623 |
| Description | When an email message body or subject exceeds the Salesforce field size limits, an error is thrown and the email isn't delivered. This occurs specifically when using MED_InboundEmailHandler as a Salesforce email service. It does not affect Email-to-Case, which truncates large emails but loses data. | | |
| Affects Versions | MIC V10, V11 | Impacted capabilities | Content Management Inquiry Management |
| Steps to Reproduce | Send an email with a message body larger than 32,000 characters to the email service and observe the behavior. | | |
| Workaround | There are two options for workarounds: - Request an increase to the size limit. - Use Email-to-Case to automatically truncate large emails. | | |
| Fix version | V12 | Resolution notes | |