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Project community portal

The Project Community Portal is the best way to reach the Customer Support team if you are an existing customer.

To open a help ticket:

  1. Go to the Project Community Portal

  2. Sign in

  3. Click the Work tab

  4. Select Tickets

  5. Click New

  6. Add relevant information to the ticket, including details in these required fields:

    • Title - enter a title for the help ticket

    • Description - enter a short description of the issue

    • Engagement - select the engagement the ticket is related to. Usually, there is only one engagement to choose from.

    • Priority - select a priority level for the ticket

    • Status - make sure the "Open" value is selected

  7. Click Save

    Once the ticket is submitted, you will receive notifications about its status via email and Project Chatter.